Practice document. This document is prepared for operational use and is not legal advice.
Effective date: July 11, 2026 Last updated: July 11, 2026 Provider: Jonathan Killough d/b/a Killough Works Contact: ionkilo42@gmail.com
1. Purpose
This Refund Policy explains how Killough Works handles refunds, cancellations, revisions, dissatisfaction, and chargebacks for public offers and scoped client work.
This policy is part of the public practice document package and should be read with the Terms of Service and any applicable Service Agreement.
2. General Rule
Killough Works sells limited-scope professional services, diagnostic reviews, implementation work, and custom digital deliverables. Because time is reserved and work may begin quickly, payments are generally non-refundable once work has started or a deliverable has been provided.
Refunds may be offered at Killough Works's discretion when required by law, when work has not started, or when a written scope provides a specific refund term.
3. Offer-Specific Rules
| Offer | Refund position |
|---|---|
| Friction Check | Refund may be available before review work starts. Once review, recording, notes, or delivery preparation begins, the payment is generally non-refundable. |
| First Fix | Refund may be available before implementation starts. Once investigation, setup, access review, code changes, configuration, or delivery work begins, the payment is generally non-refundable. |
| Mini Build | Starter payments reserve time and begin scoping or build work. Refunds depend on the written scope, work already performed, and whether expansion beyond the starter step was approved. |
| Custom project | Refunds are governed by the Service Agreement, written quote, invoice terms, milestone terms, and work already performed. |
4. Cancellations
If you need to cancel before work begins, email ionkilo42@gmail.com as soon as possible.
Killough Works may approve a full or partial refund when cancellation occurs before meaningful work, research, setup, scheduling, or delivery preparation begins. Payment processor fees may be excluded from refunds where allowed.
If a project is cancelled after work begins, Killough Works may retain payment for work performed, time reserved, materials prepared, third-party costs, and administrative handling.
5. Revisions and Non-Conformance
A refund is not the default remedy for dissatisfaction when the purchased scope has been performed. If a deliverable materially does not conform to the agreed scope, notify Killough Works in writing within seven (7) days after delivery notice and describe the issue clearly.
When the issue is within scope, Killough Works may choose to correct the non-conformance, provide a reasonable revision, issue a partial credit, or provide another appropriate remedy.
Requests outside the agreed scope, preference changes, new requirements, third-party platform issues, missing client materials, delayed approvals, or changes made by the client or another provider may require a new quote.
6. No Refunds for Certain Circumstances
Except where required by law or agreed in writing, refunds are not provided for:
- Completed Friction Check, First Fix, Mini Build, or custom work
- Client delay, non-response, missing access, or missing materials
- Change of mind after work starts
- Dissatisfaction with business results, leads, sales, rankings, traffic, or conversions
- Third-party platform outages, policy changes, account suspensions, plugin failures, API limits, or vendor pricing changes
- Issues caused by client edits, another vendor, malware, hosting failure, expired subscriptions, or missing backups
- Requests to expand scope without additional payment
- Delivered strategy, audit, teardown, documentation, or advisory work that cannot be returned
7. Payment Processor Fees and Third-Party Costs
Stripe or another processor may retain fees even when a refund is issued. Third-party costs, stock assets, subscriptions, plugin licenses, platform fees, domain fees, and other external costs are generally non-refundable unless the third party refunds them.
8. Chargebacks and Payment Disputes
Before initiating a chargeback or bank dispute, contact Killough Works at ionkilo42@gmail.com so we can review the issue.
If you initiate a chargeback without first attempting to resolve the matter, Killough Works may pause work, revoke unpaid access, suspend delivery, submit project records to the payment processor, and decline future work, to the extent permitted by law and contract.
Chargebacks do not cancel your obligations for valid fees, third-party costs, accepted deliverables, or unpaid scope.
9. How to Request a Refund
Email ionkilo42@gmail.com with:
- Your name and business name
- The email used at checkout
- The offer or invoice involved
- Payment date and amount
- A clear explanation of the request
- Any relevant delivery links, messages, or screenshots
Killough Works aims to review refund requests within five (5) business days. More complex disputes may take longer.
10. Changes
Killough Works may update this Refund Policy as services, payment systems, or legal requirements change. The policy posted at the time of purchase generally applies unless a Service Agreement or written scope states otherwise.
Related: Terms of Service · Service Agreement Template