Refund Policy
Disclaimer: Draft prepared for operational use. Not legal advice. Have a licensed New Jersey attorney review before publication.
Effective date: June 10, 2026 Last updated: June 10, 2026
1. Overview
This Refund Policy explains when refunds, credits, or cancellations are available for services purchased from Jonathan Killough d/b/a Killough Works ("Killough Works," "we," "us").
Digital consulting and custom services are difficult to "return" once work has begun or been delivered. This policy balances fairness with the need to protect against abuse and chargebacks.
By paying for a Killough Works offer, you agree to this Refund Policy and our Terms of Service.
2. General principles
1. Contact us first. Email jonathan@killough.works before disputing a charge with your bank if possible. Most issues can be resolved faster directly. 2. Scope matters. Refund eligibility depends on the offer purchased and whether work has started or been delivered. 3. Documentation. We rely on timestamps, email records, delivery links, and project notes to confirm what was delivered and when. 4. Custom work may need a signed agreement. Mini Build and larger engagements may be governed by a Service Agreement with milestone-specific refund terms.
3. Friction Check — $35
What you receive
A focused review of one page, post, link, or lead path, including a short video-style teardown and a written takeaway summary (typically within 48 hours after payment and receipt of required materials).
Refund rules
| Situation | Refund |
|---|---|
| You cancel before we begin review work | Full refund |
| We cannot deliver because you never provided a reviewable link/materials and do not respond after reasonable follow-up | Full refund or credit at our discretion |
| Review has been delivered in substance (video and/or written takeaways sent) | No refund except as in "Material non-delivery" below |
| You disagree with opinions or recommendations | No refund — advisory services are subjective |
Material non-delivery
If we fail to deliver the described Friction Check within a reasonable period after receiving required materials, and do not cure the issue after written notice, you may receive a full refund.
Limited-Scope Engagement
Friction Check is a Limited-Scope Engagement under our Terms of Service. It does not include ongoing support, maintenance, monitoring, or future updates after delivery.
4. First Fix — $75
What you receive
One practical improvement within a defined small-fix scope, such as offer cleanup, CTA rewrite, intake improvement, payment/start link setup, or similar single-item work.
Refund rules
| Situation | Refund |
|---|---|
| You cancel before work begins | Full refund |
| We determine the issue is outside small-fix scope and you choose not to proceed with a quoted alternative | Full refund of First Fix payment if no work started |
| Agreed fix has been delivered and matches confirmed scope | No refund for subjective dissatisfaction |
| Delivered work contains a material defect directly caused by us and not caused by your platform or third-party changes | Repair, redo, or partial refund at our discretion |
Scope confirmation
If the requested fix requires a larger rebuild, we will tell you before doing extra work. First Fix pricing does not cover full redesigns unless explicitly agreed in writing.
Limited-Scope Engagement
First Fix is a Limited-Scope Engagement under our Terms of Service. It does not include ongoing support, maintenance, monitoring, or future updates after delivery.
5. Mini Build — $150+
What you receive
A starter payment toward a small custom build. Final scope, total project fee, milestones, and deliverables are confirmed before work expands beyond the starter step.
Refund rules
| Situation | Refund |
|---|---|
| You cancel before scope is confirmed and no work has started | Full refund of amounts paid |
| Starter payment after written scope confirmation and work has begun | Non-refundable except as required by law or stated in a signed Service Agreement |
| We cannot proceed because you fail to provide required access, content, or approvals after reasonable notice | Project may pause; unused prepaid amounts may be refunded minus work completed and a reasonable cancellation fee |
| Mutual written agreement to terminate | Refund or final invoice based on work completed to date |
Mini Build engagements should use the Service Agreement Template for deposits, milestones, and kill fees.
6. Chargebacks and payment disputes
Before initiating a chargeback or payment dispute with Stripe, your bank, or another financial institution, you agree to contact jonathan@killough.works and allow a reasonable opportunity to resolve the issue directly. See also Terms of Service Section 7.5.
If you initiate a chargeback or payment dispute:
- We may submit delivery records, communications, scope notes, and this Refund Policy to the processor.
- We may pause work on active projects while the dispute is open.
- Abusive or bad-faith chargebacks after delivery may result in refusal of future service.
7. How to request a refund
Email jonathan@killough.works with:
1. Your name and business name 2. Date of payment 3. Offer purchased (Friction Check, First Fix, Mini Build, or other) 4. Stripe receipt or transaction reference, if available 5. A clear explanation of the issue 6. Whether work has been delivered or started
We aim to acknowledge refund requests within 3 business days and resolve straightforward requests within 10 business days.
Approved refunds are returned to the original payment method when possible.
8. Credits
In some cases we may offer a credit toward a future Killough Works service instead of a cash refund. Credits are non-transferable and expire 12 months from issuance unless otherwise stated in writing.
9. Consulting calls and custom quotes
Free or paid discovery calls, custom proposals, and project work outside the standard Stripe offers are governed by the written quote or Service Agreement provided for that engagement. If no written terms exist, this Refund Policy applies by default to prepaid amounts.
10. Non-refundable items
Unless required by law or expressly stated otherwise, the following are generally non-refundable once delivered or incurred:
- Completed advisory reviews and teardowns
- Completed custom deliverables accepted or deemed accepted under a Service Agreement
- Third-party pass-through costs already incurred on your behalf (domains, licenses, ads, plugins) if pre-approved
- Rush fees
- Fees for work already performed under an approved change order
11. Consumer rights
Nothing in this policy limits rights that cannot be waived under applicable law.
12. Changes
We may update this Refund Policy by posting a revised version with a new effective date. The version in effect at the time of your purchase governs that purchase unless otherwise required by law.
13. Contact
Killough Works — Billing & refunds Email: jonathan@killough.works Location: South Jersey, New Jersey, United States
*Related: Terms of Service · Service Agreement Template · Privacy Policy*